Warranty & Returns
Starter Kits, Mods and PV Batteries – 90 Day Defective Merchandise Exchange:
This warranty applies only to orders placed on this website (if you purchased your kit from another retailer, please see your retailer for guarantee claims). We stand behind the products we sell and are here to make sure that you will love your MistHub purchase.
Please examine all purchased products upon delivery to make sure all items are in working condition. If you receive a defective unit, please initiate an exchange process within 90 days from original ship date.
Returns must include ONLY the defective products. Do NOT include any fully functional items or devices into your Warranty & Returns request. Please hold on to all of the original packaging and any working products as we will only warranty and replace the defective devices.
Please note that any return of open items that are fully functional will be subject to a 20% restocking fee.
Non-Returnable / Non-Exchangeable / Non-Refundable Merchandise:
For sanitary and overall safety reasons, all consumables like e-Liquids, e-Juices, drip tips, standard batteries, cartridges, coils, clearomizers, wicks, wire, cotton, tanks and atomizers are NOT eligible for returns, / refunds or exchanges.
If the product has physical damage, water damage and/or evidence of tampering with the product, it will NOT be eligible for warranty exchanges or any refunds or returns.
If you are not familiar with how to use the products you received, please take some time to go over our Tutorial Section or feel free to contact us with any questions as we are glad to help.
Returns shipping is NOT pre-paid. Customers are responsible for shipping the RMA items to MistHub. Return shipping is not refundable, unless you received a DOA or a wrong item. If you received a DOA or a wrong item, MistHub will refund you $6 via store credit or as a refund to the original form of payment used.
We highly recommend using USPS Flat Rate Priority mail with tracking information to ship items back to MistHub.
Upon receipt of returned items, our RMA Technicians will inspect and test your equipment. If found defective we will send out a replacement of the defective product at no cost, as long as the product is available. If the product is not available, MistHub will issue store credit or a refund to the original form of payment used.
If your equipment is determined that it is fully functional, you will be notified via phone or email and MistHub reserves the right to return the products back or issue a store credit.
Please allow 3-5 business days for your product to be inspected and tested after it is delivered to us. If any refunds are issued to your original method of payment, please allow 1-5 business days for the credit to post to your account.
If you have any additional questions, please reach out to our Customer Service team via email firstname.lastname@example.org or via phone at 888-269-0999